Last updated: June 2026 | Clearly (Pty) Ltd
1. Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Shipping, Returns and Refunds Policy:
- Company (referred to as either "the Company", "We", "Us" or "Our") refers to Clearly (Pty) Ltd, 155 West Street, Sandton, Johannesburg, Gauteng, 2031.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Clearly, accessible from www.clearlyza.co.za
- You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
2. Order Processing
All Orders are processed within 1 to 2 business days of payment confirmation, excluding weekends and public holidays. Orders placed after 12:00 (midday) on a Friday will be processed on the following Monday.
You will receive an Order confirmation email at the time of purchase and a shipping notification with tracking details once Your Order has been dispatched.
Please NoteDuring high-demand periods, processing times may extend to 3 business days. We will communicate any delays via email.
3. Shipping
Clearly uses Aramex for all Order fulfilment and nationwide delivery across South Africa. All Goods are warehoused and dispatched from our Aramex facility in Johannesburg.
Estimated Delivery Timeframes:
- Major urban areas (Johannesburg, Cape Town, Durban, Pretoria): 2 to 3 business days
- Secondary cities and towns: 3 to 5 business days
- Remote and outlying areas: 5 to 7 business days
These timeframes are estimates only and are not guaranteed. The Company is not responsible for delays caused by courier disruptions, adverse weather, public holidays, or circumstances beyond Our control.
Shipping Rates: Shipping costs are calculated at checkout based on order size and delivery address.
Delivery AddressPlease ensure Your delivery address is correct at the time of ordering. The Company cannot be held responsible for Orders delivered to an incorrect address provided by You. Address changes after dispatch cannot be guaranteed.
4. Order Cancellation Rights
You are entitled to cancel Your Order within 48 hours of placement, provided the Order has not yet been dispatched.
To exercise Your right of cancellation, You must inform Us of Your decision by contacting Us using a clear statement at:
- By visiting this page on our website: www.clearlyza.co.za/contact
- By email: oliver@clearlyza.co.za
Once an Order has been dispatched, it cannot be cancelled. In this instance, please refer to the Returns Policy below upon delivery.
Where a valid cancellation is submitted before dispatch, We will reimburse You no later than 7 business days from the date of cancellation confirmation, using the same means of payment as You used for the Order. You will not incur any fees for such reimbursement.
5. Returns Policy
Due to the consumable and perishable nature of Clearly Caffeinated Water, returns are only accepted under specific conditions as set out below.
Conditions for Returns
For the Goods to be eligible for a return, please make sure that:
- The claim is submitted within 48 hours of confirmed delivery
- The Goods are in their original, unopened packaging
- A clear photograph of the Goods and any damage is provided
The following Goods cannot be returned:
- Goods that have been opened or partially consumed
- Goods that have been stored incorrectly (direct sunlight or high temperatures may cause quality degradation and can bloating)
- Goods where the claim is submitted more than 48 hours after confirmed delivery
- Goods purchased on promotion or at a discounted price, unless faulty
- Goods that are, after delivery, according to their nature, inseparably mixed with other items
We reserve the right to refuse returns of any Goods that do not meet the above conditions at Our sole discretion.
Storage ReminderClearly cans should be stored in a cool, dry place away from direct sunlight. Once opened, refrigerate and consume within 1 day. Damage resulting from improper storage is not covered under this returns policy.
6. Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. Returns should be sent to the following address:
Clearly (Pty) Ltd
c/o Oliver Hinton
WeWork, 155 West Street, Sandton, Johannesburg, Gauteng, 2031
We recommend using an insured and trackable courier service. The Company cannot be held responsible for Goods damaged or lost during return shipment. We are unable to issue a refund without actual receipt of the returned Goods or proof of confirmed return delivery.
For damaged or incorrect Goods, please contact Us at oliver@clearlyza.co.za within 48 hours of delivery with your Order number and photographs of the Goods before arranging a return.
7. Refunds
Where a return or refund is approved, We will process the refund within 7 business days of receiving the returned Goods, using the same means of payment as You used for the Order.
Shipping costs are non-refundable unless the return is due to an error on Our part (incorrect or damaged Goods).
Only regular-priced Goods may be refunded. Goods purchased on sale or promotion cannot be refunded unless required by applicable law.
The Company reserves the right to offer a store credit or product replacement in lieu of a monetary refund where appropriate.
8. Gifts
If the Goods were marked as a gift when purchased and shipped directly to You, You will receive a gift credit for the value of Your return. Once the returned Goods are received, a gift certificate will be issued to You.
If the Goods were not marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give to You later, We will send the refund to the original purchaser.
9. Consumer Protection
This policy is subject to the Consumer Protection Act 68 of 2008 of South Africa. Nothing in this policy limits or excludes any rights You may have under applicable South African consumer protection legislation.
If You have a complaint that has not been resolved to Your satisfaction, You may contact the National Consumer Commission at www.thencc.gov.za.
10. Contact Us
If You have any questions about this Shipping, Returns and Refunds Policy, please contact Us:
- By visiting this page on our website: www.clearlyza.co.za/contact
- By email: oliver@clearlyza.co.za
We aim to respond to all queries within 1 business day.